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Dadi RajKumar

Dadi RajKumar


Improve Customer Service using Microsoft Dynamics 365

Posted on November 14, 2022 by Dadi RajKumar | Comments(0)

Microsoft Dynamics 365 cases are commonly used in helpdesk or help-line centers where a customer has a product issue. The customer raises a complaint about the product in different ways, such as through emails, phone calls, social media, etc., and the support team has received the case and working on it. The agent has searched for the knowledge article to resolve the issue within a limited time and improve customer satisfaction.

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