Improve Customer Service using Microsoft Dynamics 365

Posted on November 14, 2022 by Dadi RajKumar | Comments(0)

Microsoft Dynamics 365 cases are commonly used in helpdesk or help-line centers where a customer has a product issue. The customer raises a complaint about the product in different ways, such as through emails, phone calls, social media, etc., and the support team has received the case and working on it. The agent has searched for the knowledge article to resolve the issue within a limited time and improve customer satisfaction.

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Explore Exam MS-220:Troubleshooting Microsoft Exchange Online (Beta)

Posted on May 6, 2022 by Rajesh KVN | Comments(0)

Microsoft Certifications validate your skills to accomplish real-world tasks encountered in challenging work environments. This is a study guide for candidates seeking to achieve the Microsoft 365 Certified: Exchange Online Support Engineer Specialty through the Microsoft Exam MS-220 Troubleshooting Microsoft Exchange Online (beta). In this course aspirants are expected to collaborate with customers and other stakeholders to fully comprehend any difficulties. They also communicate with administrators and colleagues who work with similar technologies. Aspiring candidates should have prior PowerShell and Exchange PowerShell module familiarity. Moreover, the support engineers should also have extensive experience with Microsoft Exchange Online deployment, management, and troubleshooting. Moreover, this blog post is an attempt to create awareness about how to take up MS-220 exam certification course.

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